There are times when you need desk side support that is just not readily available. For example, you may have remote locations that are too small to justify a full-time support resource. Or, you are planning an upgrade to your desktop, server or network environment that will take more effort than your team has the bandwidth to complete it in the time frame you require.

These are cases when having a pool of skilled, certified professionals who can be deployed easily and in a cost-effective manner would be a great capability to add to your team. The need for ad-hoc, short-term, skilled technicians is something that could benefit any organization.

At FusionWare, we have access to more than 15,000 technicians throughout North America. Experienced, certified technicians are available to provide support for your desktop/laptop, printer, server and network equipment. Certifications range from A+ to MCSE and CCIE. FusionWare will aid you in driving cost savings for remote users/sites while improving service levels and best practices. In most instances, we can repair equipment onsite for less cost than shipping equipment to a repair facility.

Some of the capabilities of our On Demand service include:

✓ IMAC support
✓ Desk side break fix
✓ Laptop, PDA, handheld, scanner and printer support
✓ Server and network appliances
✓ Deployment planning and execution
✓ User training
✓ Pre-scheduled and ad-hoc
✓ Performance based SLAs
✓ Parts
✓ Disposal services
✓ Asset inventory
✓ Site assessments
✓ Remote support

For more information, download this PDF file (574 KB)